Privacy Policy
Overview
One Mental Health LLC (“One Mental Health”, “we”, “our”) provides in-person and telepsychiatry services across Florida. This Privacy Policy explains how we collect, use, disclose, and protect personal information gathered through our website, booking tools, patient communications, and clinical services.
This policy covers visitors, prospective patients, patients, caregivers, and any individual interacting with our services. It does not replace the HIPAA Notice of Privacy Practices, which explains how we handle protected health information (PHI) under federal law.
Information We Collect
Contact details such as your name, email address, phone number, and mailing address when you request appointments or contact us.
Demographic, insurance, and billing information that you voluntarily provide during intake or treatment planning.
Medical history, symptoms, treatment notes, and other PHI created or received during evaluations, follow-ups, and care coordination.
Technical data (including device type, browser, and IP address) collected via cookies and analytics to support site functionality and security. We do not use these tools to track individual diagnoses or treatment decisions.
How We Use Information
Deliver clinical services, plan treatment, and coordinate care with your consent.
Schedule visits, send appointment reminders, and communicate about your treatment.
Process payments, insurance claims, and required reporting.
Improve our services and website, including security monitoring and troubleshooting.
Comply with legal obligations, including responding to lawful requests and maintaining required records.
When We Share Information
With treatment partners and referral providers when authorized by you or permitted by HIPAA.
With technology vendors (such as Tebra for scheduling and telehealth) who operate under Business Associate Agreements and contractual safeguards.
With insurance carriers, pharmacies, laboratories, or other health care entities involved in your care.
When required by law, such as in response to court orders, to report abuse or neglect, or to prevent serious threats to health or safety.
With your written authorization for all other disclosures, which you may revoke at any time (unless we have already relied on the authorization).
Cookies and Analytics
We use essential cookies to operate the website and may use limited analytics to understand aggregate usage patterns. You can adjust browser settings to block cookies, but some features may not function correctly.
Data Security
We apply administrative, technical, and physical safeguards to protect your information, including encryption, role-based access, workforce training, and vendor due diligence. No system is completely secure; please contact us immediately if you suspect unauthorized access.
Your Choices and Rights
You may request to review, update, or correct your information by contacting us. Patients also have HIPAA rights described in our Notice of Privacy Practices, including requesting restrictions, obtaining copies of records, and receiving an accounting of disclosures.
If you receive marketing emails, you may unsubscribe using the link provided. We do not sell personal information.
Children’s Privacy
We do not knowingly collect information from children under 13 without the involvement of a parent or legal guardian. If you believe a child provided information to us without authorization, please contact us so we can remove it.
International Visitors
Our services are intended for individuals located in the United States. By using our site or requesting care, you consent to the processing and storage of your information in the U.S.
Policy Updates
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The effective date will appear at the top of the page. Material updates will be highlighted or communicated directly when required.
Contact Us
To ask questions or exercise your privacy rights, contact One Mental Health LLC at privacy@onementalhealth.com or 305-414-2527. You may also write to us at 175 SW 7th Street, Suite 2000, Miami, FL 33130.